E-Commerce¶ Artefacts¶ Datasets Customers Orders Payment Methods Packages Items Contacts Returns Knowledge Bases Be aware of the Time Package Dates Package Types Approaching a Customer Conversation Understanding Returns Stages of a Refund in case of a Return Package Movement Stages Tracking System and Event Logging Unorderable Items Returns Other General Rules Task Descriptions Task 1: Delayed Headphones Task 2: Failed Payments Task 3: Return Refund Issues Task 4: Unorderable Items SOP Handling Delayed Packages Handling Failed Payments Handling Returns Tools calculate_date_difference() get_customer_by_id() get_customer_by_email() get_item_details() get_package_details() get_package_details() get_current_date_and_time() get_order_details() summarize_orders() transfer_to_human_representative() summarize_returns() get_return_details() summarize_returns()