E-Commerce

Artefacts

• Datasets
  • Customers
  • Orders
  • Payment Methods
  • Packages
  • Items
  • Contacts
  • Returns

• Knowledge Bases
  • Be aware of the Time
  • Package Dates
  • Package Types
  • Approaching a Customer Conversation
  • Understanding Returns
  • Stages of a Refund in case of a Return
  • Package Movement Stages
  • Tracking System and Event Logging
  • Unorderable Items
  • Returns
  • Other General Rules

• Task Descriptions
  • Task 1: Delayed Headphones
  • Task 2: Failed Payments
  • Task 3: Return Refund Issues
  • Task 4: Unorderable Items
• SOP
  • Handling Delayed Packages
  • Handling Failed Payments
  • Handling Returns

• Tools
  • calculate_date_difference()
  • get_customer_by_id()
  • get_customer_by_email()
  • get_item_details()
  • get_package_details()
  • get_package_details()
  • get_current_date_and_time()
  • get_order_details()
  • summarize_orders()
  • transfer_to_human_representative()
  • summarize_returns()
  • get_return_details()
  • summarize_returns()