Knowledge Bases

• Be aware of the Time
• Package Dates
• Package Types
• Approaching a Customer Conversation
• Understanding Returns
• Stages of a Refund in case of a Return
• Package Movement Stages
  • Overview
  • Stages of Package Movement
  • 1. At Warehouse (WAREHOUSE)
  • 2. At Courier Facility (COURIER FACILITY)
  • 3. At Sort Center (SORT CENTER)
  • 4. At Delivery Station (DELIVERY STATION)
  • 5. Final Destination (FINAL DESTINATION)
• Tracking System and Event Logging
• Unorderable Items
• Returns
• Other General Rules
  • Change to Customer Information
  • Fraudulent Customers